Notifications: get told when something is waiting

Drafts only help if someone looks at them. That is why every member of the team can get an email with what is new, so a draft, an escalated case or a broken Shopify connection is not discovered only when a customer calls.

How to set it up

Go to Settings → Notifications (the Account group). The settings only apply to you. Each member chooses for themselves, and the owner can neither see nor change anyone else's choices.

1. Choose How often: Off, Every hour or Once a day at 8:00. Every hour means at most one email an hour. Once a day means one email around 8:00 Danish time.
2. Under What do you want to be told about, you switch three kinds on and off:
   • Drafts waiting - the AI has written a reply that must be approved before it is sent
   • Escalated cases - the AI could not solve the case itself and asked for a person
   • Problems - the Shopify connection is broken, a reply could not be delivered, or an order action got stuck
3. Click Save.

If you have never saved anything, the default applies: every hour, and all three kinds switched on. Under The email is sent to is the address you log in with. It cannot be changed here. If your login has no real email address, a warning appears, and nothing can be sent to you.

What the email contains

The email only contains counts, case numbers, subject lines and links to the cases - never the customer's message or the AI's draft. The customer's subject line is shown as plain text, shortened and without links.

An email is only sent when there is something new since the last email. If there is nothing, no email comes.