The replies are ready when you open the inbox.
Nemma reads the customer's email, looks up the order in Shopify and writes a draft. You read it, edit what you like and send. Once you trust a category, you can let Nemma reply to it entirely on its own.
5-day free trial with up to 50 AI replies. A card is required at signup, but you are not charged until the 5 days are over.
Hi Louise! Your order #1042 was shipped yesterday with GLS - expected delivery on Thursday.
You decide how much the AI may do on its own
Every category has its own setting. All of them start with Nemma writing drafts and you sending - you move them yourself once the numbers show it is safe.
Nemma sorts and looks things up, but writes no draft. You reply yourself. For the categories you do not want AI anywhere near.
Nemma proposes replies and actions. You read, edit and send. A human always has the final say. This is how every category starts.
The categories you switch on yourself, Nemma handles all the way: lookup, action and reply. Refunds still need your yes. Everything is logged, and one click pauses it all again.
From raw email to sent reply - automatically
Nemma tags every email by language, category, tone and number of intents in a few seconds.
Nemma fetches orders, tracking and status straight from your shop - and holds back instead of replying when it cannot confirm that the order belongs to the sender.
Cancel, change an address or propose a refund. Money always needs a human's yes.
Write your shop's own rules for delivery, returns and exchanges in plain language - and Nemma follows them.
Follow how many drafts go out without significant edits. Once a category has been stable long enough, Nemma marks it as ready - you decide the rest.
Customer emails arrive as cases in the same place. New cases, drafts and status appear on their own, so you never need to reload the page.
What it looks like from the inside
Decide for each category whether Nemma should write drafts or reply on its own - and follow the numbers that show when it is safe to let it.
Dare to give an AI access to your inbox
The product's reason to exist is trust. One leak and it is gone. That is why security is built into the code - not just into the prompt.
A fixed price that grows with you
Pick the plan that fits your volume. Every plan includes a number of AI replies - if you go over, extra AI replies are billed at a low unit price. All plans start with a trial of 5 days and up to 50 AI replies: a card is required, but you are not charged until the 5 days are over.
An AI reply only counts once it has been sent to the customer. Drafts you do not send do not count. Extra replies are billed at your plan's price. All prices are in US dollars per month and exclude any applicable tax.
Only enter the emails Nemma should reply to - not your whole inbox. The numbers are an estimate based on your own figures, not an offer, and time freed up is not in itself a saved expense.
Questions you probably have
What happens if the AI replies wrongly?
By default every category is set to Draft: Nemma writes, you read, edit and send. Only once a category has been stable for a while can you set it to Auto-send yourself. And even then the safeguards apply: refunds and exchanges always need a human's yes, and order data is only given out when the order's email matches the sender's.
Can I set a category back so that I approve replies myself again?
Yes - at any time, with one click under Automation. There is also a button that instantly sets EVERYTHING back to Draft, if you want to pull the plug. Nothing is permanent.
How do my emails get into Nemma?
You set up forwarding from your support address to your own unique Nemma address - a click-by-click guide in the setup shows exactly how for Gmail, Outlook and most providers. The reply comes from your shop name, and the customer's reply lands in the same thread automatically. Every AI reply carries a short line saying it was prepared with the help of an AI assistant. That line cannot be switched off.
Do I need to use my own domain to send from?
No. Replies are sent from a system address on Nemma's domain, so it works without any DNS setup, and the customer's reply still lands in the same thread.
How do I connect Shopify?
You create a small app in your own Shopify, give it access to orders, customers and products, and paste two keys into Nemma. It takes 3-4 minutes, and the guide in the setup shows every click. Afterwards Nemma renews the access itself, and if you get stuck along the way, we will help you.
Is my data used to train AI?
No. Anthropic (the AI model) runs without data retention for training, so your emails are never used to train models. The app itself has no analytics tools and no tracking, and raw emails and attachments are deleted automatically after 12 months.
Can the AI find and link to my products?
Yes. For product questions it searches your Shopify catalogue and replies, for example, "Yes, we have that - you can find it here: [link]" with price and stock status. The safety check only allows links it has actually fetched from your own catalogue.
What does it cost?
A fixed monthly price with a number of AI replies included: Startup ($29, 100 AI replies), Growth ($119, 500) and Pro ($299, 1,500). If you use more, they are billed at a low unit price ($0.18-$0.29 per extra reply). An AI reply counts once the AI has produced a reply that has been sent to the customer - automatically or after your approval. Prices are in US dollars and exclude any applicable tax. Use the calculator above to see your net saving.
How does the trial work?
All plans start with a free trial of 5 days and up to 50 AI replies. You have to enter a payment card when you sign up, but you are not charged until the 5 days are over. Then the trial moves automatically onto the plan you chose. You can cancel at any time under Subscription in Nemma.
Up and running in an afternoon
Connect Shopify and email (or your Facebook page), choose your categories, tailor your skills. Then you are running - and the first 5 days are a trial with up to 50 AI replies.
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