Nemma compared with Zendesk and Gorgias
Thinking of switching helpdesk? Here are the differences as they are at the providers themselves, with dates and sources, so you can check us. And here is when another system fits better.
- 01Price and billing
- 02AI replies and control
- 03Shopify
- 04Languages
- 05Data and AI processing
- 06Trial, commitment and cancellation
- 07Move your history
- 08When the other system fits better
One comparison per helpdesk
Every page has the same structure: price, AI, Shopify, languages, data and cancellation, and then the places where the other system is stronger than Nemma.
Nemma and Zendesk
Price, AI, Shopify actions, Danish, data location and cancellation side by side, with a source for everything that is said about Zendesk.
See the comparisonNemma and Gorgias
Price, AI, Shopify actions, Danish, data and cancellation side by side, with a source for everything that is said about Gorgias.
See the comparisonFour rules we stick to
The rules apply to both comparisons. Comparative advertising must be factual and verifiable, and that is also what you should be able to expect.
Only official sources
Everything about Zendesk and Gorgias is taken from their own pricing pages, help centres, terms and trust pages. Every piece of information has a source you can click, and the page shows the day we read them.
Prices as they are shown
Zendesk and Gorgias show prices in US$. We show them in US$ and have not converted them to kroner.
No overall winner
Zendesk charges per agent, Gorgias per ticket and Nemma per sent AI reply. The units are not the same, so we do not put one total amount on any of them.
Disagreement is shown
Where a provider's own pages say different things, we show both statements and do not choose between them.
Who is Nemma for, and who is it not for?
Nemma does fewer things than the big helpdesks. That is a deliberate limit, and it means some people should choose something else.
Nemma may fit better if
- You run a Danish Shopify shop, and email is the channel most customers write on.
- You want to read and edit a draft before anything is sent, and decide yourself, category by category, when Nemma may reply entirely on its own.
- You want a fixed price in kroner where the AI replies are included, and no price per user.
- You want an interface and Academy in Danish or English, and terms written in Danish.
Another system fits better if
- You need live chat, phone, SMS or WhatsApp in the same system as email.
- You do not sell through Shopify.
- You need an interface in languages other than Danish and English.
- You require certifications such as SOC 2 or ISO 27001.
- You want to be able to export all cases and messages yourself.
Read more about where Zendesk and Gorgias are stronger under Zendesk and Gorgias.
Try Nemma on your own emails
Connect Shopify and your support address and see the first drafts. The first 5 days are a trial with up to 50 AI replies: a card is required at signup, but you are not charged until the 5 days are over.
Try free for 5 days