Solutions

Emails Nemma takes care of, and where you approve

Four typical customer emails: where is my package, returns and exchanges, new address or cancellation, and questions about a product. Each page shows a customer email, what Nemma looks up, what is produced and where a human approves.

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The rules always apply

Order data is only handed over when the order's email is the same as the sender's.
Cancellation and a new delivery address only when the order has not shipped.
A refund is proposed by the AI but always approved by a human.
Swapping to a cheaper item exists: the order is changed and the price difference is sent back once you have switched it on.
Auto-send falls back to Draft for several questions, angry customers, an uncertain category or an action that needs your click.

Names, order numbers, amounts and addresses in the examples are made up and are there to show what it looks like. The rules are not made up: they are the ones Nemma follows.

Choose a solution

Four examples from an ordinary inbox

The examples follow what Nemma does today, including where it cannot do more.

Order status

"Where is my package?"Categories: Order status, Delivery delayed.

See the example

Returns and exchanges

"I would like to send it back"Categories: Returns, Refunds, Size/exchange.

See the example

Address changes and cancellations

"Can you fix the address before it ships?"Categories: Address change, Cancellation.

See the example

Product questions

"Is it waterproof, and do you have it in stock?"Categories: Product questions.

See the example

Common to all

How every case is built up

Whatever the category, the case goes through the same four steps, and nothing is sent or carried out until a human has said yes, unless you have switched on Auto-send yourself.

The email comes in

Nemma sorts it by category, language and tone and counts how many questions are in it.

Nemma looks things up

Orders, tracking and products are fetched in your Shopify. Order data is only handed over when the order's email is the sender's.

Draft and proposals

Nemma writes the reply and proposes the actions needed. Nothing has been carried out yet.

A human approves

You read, edit and send. A refund always needs your yes. Only once you have switched on Auto-send does Nemma reply on its own.

Try it on your own emails

Connect Shopify and your support address and see the drafts on your own customers' emails. The first 5 days are a trial with up to 50 AI replies: a card is required at signup, but you are not charged until the 5 days are over.

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