A fixed price, AI replies included.
Every plan has a fixed monthly price with a number of AI replies included. If you use more, each extra reply costs a low unit price. All plans start with a trial of 5 days and up to 50 AI replies.
A reply that has been sent to the customer - whether you approved it unchanged, edited it first or Nemma sent it itself.
- Drafts you do not send
- Drafts you discard or rewrite from scratch
- A reply you undo within 15 seconds
If one case has several sent replies, each reply counts separately.
Choose by your volume
Every plan includes a number of AI replies. If you go over, extra AI replies are billed at a low unit price. All plans start with a trial of 5 days and up to 50 AI replies: a card is required, but you are not charged until the 5 days are over.
An AI reply only counts once it has been sent to the customer. Drafts you do not send do not count. Extra replies are billed at your plan's price. All prices are in US dollars per month and exclude any applicable tax.
No surprises on the invoice
Fixed price and extra replies
You pay the fixed monthly price whether or not you use all the included replies. Each reply beyond them is billed at the plan's unit price. The subscription is invoiced month by month in advance, the extra replies month by month in arrears.
Tax and payment
All prices are in US dollars and exclude any applicable tax; tax is added on the invoice where it applies. Payment goes through Stripe, and card details are not stored by Nemma.
Overview of your usage
Under Subscription in Nemma you can see how many of the included AI replies you have used in the period and what the extra ones are estimated at. Once the subscription is running, you get an email at 80 and 100 percent.
Trial and cancellation
The first 5 days are free, with up to 50 AI replies. A card is required at signup, but you are not charged until the 5 days are over. Then the trial moves automatically onto the plan you chose. You cancel under Subscription in Nemma.
Calculate your own volume
Enter the number of emails, time per email and hourly cost, and see what the plan costs and how much time is freed up. It is an estimate based on your own numbers, not an offer. Everything is calculated in your browser, and no information leaves the page.
Only enter the emails Nemma should reply to - not your whole inbox. The numbers are an estimate based on your own figures, not an offer, and time freed up is not in itself a saved expense.
Questions about pricing
What does it cost?
A fixed monthly price with a number of AI replies included: Startup ($29, 100 AI replies), Growth ($119, 500) and Pro ($299, 1,500). If you use more, they are billed at a low unit price ($0.18-$0.29 per extra reply). An AI reply counts once the AI has produced a reply that has been sent to the customer - automatically or after your approval. Prices are in US dollars and exclude any applicable tax. Use the calculator above to see your net saving.
What counts as an AI reply?
A reply that Nemma has drafted and that has been sent to the customer - whether you approved it unchanged, edited it first or Nemma sent it itself. Drafts you do not send do not count. Neither do discarded drafts, drafts that are rewritten from scratch, and replies you undo within 15 seconds. If one case has several sent replies, each reply counts.
What happens if I use more AI replies than the plan includes?
You do not need to do anything. The extra replies are billed at the plan's unit price and appear on the invoice in arrears. Under Subscription you can see your usage at any time, and you get an email when you have used 80 and 100 percent of the included replies.
How does the trial work?
All plans start with a free trial of 5 days and up to 50 AI replies. You have to enter a payment card when you sign up, but you are not charged until the 5 days are over. Then the trial moves automatically onto the plan you chose. You can cancel at any time under Subscription in Nemma.
Do the prices include tax?
No, prices exclude any applicable tax (VAT or sales tax). Tax is added on the invoice where it applies.
Can I change plan?
Yes. You change plan under Subscription in Nemma.
How do I cancel?
You cancel under Subscription in Nemma. The agreement can be terminated with one month's notice to the end of a subscription period, as stated in clause 12 of the terms of service. When the agreement ends, you can have your data handed over.
Can the prices change?
Yes, but only with 60 days' written notice and with effect from the next subscription period. If you do not accept the change, you can terminate the agreement from the day it takes effect.
Can I get a price for a special volume?
If you have a special volume or a special need, write to info@nemma.dk.
Get started
How to set up Nemma before the trial starts.
Try Nemma for 5 days
Connect Shopify and your support email, and see the first drafts before you pay anything. The trial has up to 50 AI replies, and the card is not charged until after the 5 days.
Try free for 5 days