What Nemma connects to today

You create a small app in your Shopify yourself, give it five permissions and paste two keys into Nemma. It takes 3-4 minutes, and only the owner can connect.

• Lookups of orders, tracking and products in your shop.
• Proposals to cancel an order or change the delivery address while the order has not shipped, and to swap an item for a cheaper one.
• Proposals for refunds. A human decides, and the AI never refunds on its own.
• Access is renewed automatically, so there is nothing for you to do afterwards.

• Order data is only handed over when the order's email is the sender's.
• Orders older than 60 days require the read_all_orders permission, which Shopify has to approve first.
• The write_order_edits permission is optional and unlocks swapping to a cheaper item.

You keep your email provider. You set up forwarding from your support address to your own Nemma address, and a copy of every customer email arrives as a case in the Inbox. The setup shows the steps for Gmail, Outlook, Simply.com and one.com, and Gmail's confirmation code is shown directly in Nemma.

• Every customer email becomes a case in the Inbox with a draft ready, if the category is set to Draft or Auto-send.
• Replies are sent from an address at Nemma with your shop name as the sender, without you having to touch DNS.
• The customer's reply lands in the same case.

• Gmail can only forward to one address at a time.
• With some providers an administrator has to allow forwarding to external addresses first.

The owner connects with an API token (Zendesk) or an API key (Gorgias) under Settings and Import and starts the import. It runs in the background, and you can pause it.

• Cases, messages, internal notes and attachments come along, with their original dates.
• Imported cases cannot be replied to, the AI does not process them, and no email is ever sent to old customers.

• Macros, rules, labels, custom fields and knowledge articles are not moved.
• Zendesk and Gorgias only. Other helpdesks cannot be imported.