Search: find anything with Cmd/Ctrl+K

The global search finds cases, customers, pages and shortcuts from one place. You open it with Search at the top of the menu (on a phone, the icon in the top bar) or with the keyboard: Cmd+K on Mac and Ctrl+K on Windows. The shortcut works everywhere in Nemma, also while you are typing in a field.

How to use it

1. Open the search and start typing. The results appear a moment after you pause.
2. Use the up and down arrows to choose, and press Enter to open. Cmd/Ctrl+Enter opens in a new tab. Esc closes.
3. You can also click a result.

Before you type, the search shows your Recent searches and the most important pages. They are only saved in your own browser, and only for you.

What the search finds

The results are in groups:

• Cases - searches the case number (for example #1077), subject, the customer's name and email and the content of the messages. Each row shows the status.
• Customers - finds the customer by name or email and opens the customer page. See Customers.
• Pages - all pages and settings sections, for example Business hours, Team or Templates. Type what you are looking for instead of finding it in the menu.
• Actions - shortcuts such as New template, Invite team member, Drafts waiting, My cases and Ask Nemma. A shortcut just opens the right place. Nothing is carried out by itself.

At the bottom there is always a row, Search the inbox for ..., that takes you to the Inbox's own search with your search word.

Good to know

• The search only finds what is in your Nemma: cases, messages and customers. It never looks anything up in Shopify. If you type an order number, you find the cases that mention the number, but not the order itself. You see the order in the Customer's orders panel in the case.
• You only see your own shop's data.
• The / key in the Inbox still opens the Inbox's own search in the view you are in (see The Inbox). Cmd/Ctrl+K searches across everything.